Terms and Conditions

The Service helps Canadian organizations organize compliance work related to Canada's Fighting Against Forced Labour and Child Labour in Supply Chains Act and related internal governance activities. Current Service features may include:

• An S-211 questionnaire workspace that maps information in your workspace to the Public Safety Canada filing questions, automatically drafts a suggested answer and supporting report narrative for each question, lets you review, edit, save, and reset those answers, attach evidence to individual questions, capture board or governing-body approval and attestation, track per-section and overall filing readiness, and export an answer sheet to copy into the government online questionnaire.
• S-211 report preparation, annual report narratives, report snapshots, print views, preflight checks, attestations, and filing-readiness workflows.
• S-211 Filer, a guided report-preparation wizard that can save draft intake responses, generate a draft report, and gate export or filing instructions based on account and subscription status.
• Supplier registers, supplier due-diligence questionnaires, supplier self-assessment portal links, supplier risk scoring, procurement-impact settings, bid or renewal decision support, and supplier evidence tracking.
• Policy and governance workspaces, downloadable policy templates, knowledge-base materials, reference systems, compliance tasks, reminders, and reporting checklists.
• Incident intake, investigations, corrective actions, approvals, outcomes, and remediation tracking.
• Training records, SCORM package upload and launch, learner completion tracking, and training certificates.
• Evidence uploads, document records, workbook downloads, audit logs, access management, billing management, onboarding emails, notifications, customer-success views, and administrative tools.

We may add, remove, suspend, or change Service features over time. Some features are available only on specific plans or to users with specific roles or permissions.

The Service is workflow software. It does not provide legal advice, audit services, assurance services, certification, or a guarantee that your organization complies with any law, regulation, procurement requirement, contract, or reporting obligation.

You are responsible for:

• Determining whether your organization is required to report or comply with any applicable law.
• Reviewing all generated reports, drafted questionnaire answers, readiness indicators, templates, supplier responses, risk scores, recommendations, filing instructions, and exports before relying on them.
• Obtaining legal, accounting, audit, procurement, or other professional advice where appropriate.
• Ensuring that any report is approved, attested, submitted to the correct government portal, and posted publicly where required.
• Maintaining evidence that supports your statements and filings.

Draft reports, scoring outputs, filing-readiness checks, templates, and recommendations are informational aids only. They may be incomplete, inaccurate, outdated, or unsuitable for your circumstances unless reviewed and validated by qualified personnel.

Subject to these Terms and payment of applicable fees, Ecodemy grants Customer a limited, non-exclusive, non-transferable, non-sublicensable, revocable licence during the applicable subscription term to access and use the Service solely for Customer's internal business purposes and only as permitted by the selected plan or written agreement.

You must provide accurate account, organization, billing, and contact information and keep it current. You are responsible for all activity under your account and workspace, including activity by invited users and supplier portal recipients.

The Service uses role-based access controls. Depending on your role, you may be able to invite or remove users, manage billing, configure procurement-impact settings, approve decisions, view audit logs, upload training content, send supplier portal invitations, or access customer-success and administrative views.

You must:

• Protect passwords, login links, portal links, and authentication credentials.
• Promptly disable access for users who should no longer access a workspace.
• Ensure each user uses their own credentials and does not share accounts.
• Ensure invited users, suppliers, trainees, and administrators are authorized to provide or access the information they submit or view.

We may suspend or restrict access if we reasonably believe an account is compromised, used in violation of these Terms, creates security risk, or is required to be restricted by law.

"Customer Data" means data, text, files, reports, questionnaire answers, board approval and attestation records, supplier responses, training records, SCORM packages, evidence, comments, templates, contact information, configuration settings, and other materials submitted to or generated through the Service for your workspace.

You retain ownership of Customer Data. You grant us and our service providers a limited right to host, process, transmit, display, copy, secure, back up, analyze, and otherwise use Customer Data as necessary to provide, maintain, secure, support, and improve the Service, comply with law, and enforce these Terms.

You represent and warrant that:

• You have the rights and permissions needed to submit Customer Data to the Service.
• Customer Data does not infringe, misappropriate, or violate third-party rights.
• Customer Data is accurate enough for the purpose for which you use it.
• You have provided required notices and obtained required consents for personal information, supplier contact details, employee training records, and other regulated data you submit.

You are responsible for reviewing and preserving copies of Customer Data you need for legal, audit, tax, compliance, employment, procurement, or recordkeeping purposes.

The Service may allow you to create tokenized supplier portal links and send supplier self-assessment invitations. Supplier portal links are intended only for the named recipient or authorized supplier representative.

You are responsible for:

• Verifying supplier contact details before sending portal invitations.
• Ensuring your supplier outreach, assessment requests, reminders, and follow-up communications are lawful and appropriate.
• Reviewing supplier responses before relying on them.
• Managing expired, completed, resent, or compromised portal links.

Supplier submissions are not independently verified by Ecodemy. A supplier response, risk score, or portal completion status does not mean the supplier is compliant, low-risk, approved, audited, certified, or free from forced labour, child labour, or other legal or operational risk.

The Service may generate report drafts, drafted S-211 questionnaire answers and supporting narratives, answer-sheet exports, per-section and overall readiness indicators, policy templates, supplier risk indicators, action plans, procurement-impact snapshots, bid or renewal recommendations, and filing instructions from information in your workspace or Filer intake.

These outputs are decision-support materials only. You are responsible for confirming the underlying facts, resolving conflicting inputs, completing missing sections, applying your organization's policies and judgment, and approving any final decision or filing.

Certain outputs may be generated using automated systems, machine learning, artificial intelligence, rules-based automation, or similar technologies. Automated outputs may contain inaccuracies, omissions, outdated information, or unsupported assumptions and require independent review before use.

Drafted questionnaire answers, supporting narratives, and answer-sheet exports are generated automatically from the data in your workspace and may be incomplete, inaccurate, outdated, or inconsistent with your organization's actual practices. You are responsible for reviewing and editing each answer, confirming the supporting evidence, and checking the exported answer sheet for accuracy and consistency before copying it into the Public Safety Canada online questionnaire, generating a report from it, or relying on it for any filing. Per-section and overall readiness indicators are informational estimates of completeness only. They do not certify that any section, answer, report, or filing is complete, accurate, adequately evidenced, or legally sufficient, and a "ready" status does not mean a filing has been approved, attested, submitted, or accepted.

Procurement-impact features are configurable decision-support workflows. Unless a separate written agreement states otherwise, the Service does not make procurement decisions for you, bind you to accept or reject suppliers, or replace your procurement, legal, compliance, or executive approval processes.

Policy templates and starter documents are generic starting points. They must be adapted to your organization, jurisdiction, supply chain, operations, and legal obligations before adoption.

If your plan permits training or SCORM features, you may upload, launch, and track training content. You are responsible for ensuring that training materials are accurate, lawful, licensed, safe to distribute, and appropriate for your users.

Training completion records and certificates reflect activity recorded in the Service. They do not prove legal compliance, employee competence, supplier compliance, or effectiveness unless separately validated by your organization.

You must not upload SCORM packages, scripts, files, or media that contain malware, infringe third-party rights, collect unauthorized information, bypass security controls, or interfere with the Service.

The Service may permit evidence uploads, document attachments, workbook files, and SCORM package uploads. Current controls may include file-type restrictions, size limits, signed upload URLs, workspace-scoped storage paths, file-name validation, metadata verification, import limits, and upload rate limits.

You must not upload malicious, unlawful, infringing, misleading, or unauthorized content. You acknowledge that technical controls reduce risk but do not guarantee that every file is safe, complete, virus-free, legally sufficient, or suitable for your purpose. You remain responsible for maintaining your own backups and security procedures.

The Service may offer free and paid plans, including Free, Filer, Starter, Team, and Enterprise plans. Plan names, prices, limits, included features, and availability may change over time.

Current application behavior may include feature limits or gates such as:

• Supplier, task, team-member, trainee, or report-snapshot limits.
• Locked supplier portal invitations, SCORM upload, email notifications, audit log access, incident approval workflows, or workbook downloads on some plans.
• Paid access requirements for S-211 Filer export, print/PDF output, filing instructions, and year-over-year filing support.
• Enterprise features, services, pricing, or changes managed by an Ecodemy account team or a separate written agreement.

Paid subscriptions are processed through Stripe or another payment provider. By starting a paid subscription, you authorize recurring charges for the selected plan, billing interval, applicable taxes, and permitted adjustments until cancelled or changed.

Unless otherwise stated at checkout or in a separate written agreement:

• Fees are non-refundable except where required by law.
• Subscriptions renew automatically.
• You may manage or cancel eligible subscriptions through the billing page or payment-provider portal.
• Plan changes may affect access to features, limits, and billing at the end of the current billing cycle or as otherwise shown at checkout.
• If payment fails, we may keep paid access active during payment-provider retry periods, show payment warnings, restrict paid features, downgrade the account, or suspend access.

Downgrading or cancelling does not require us to delete Customer Data immediately. Existing data may remain stored, but you may lose the ability to add, edit, export, invite, upload, or access features beyond the downgraded plan limits.

You must not:

• Use the Service for unlawful, deceptive, harmful, infringing, or abusive purposes.
• Attempt to access another customer's workspace, supplier portal, files, billing information, or administrative controls.
• Probe, scan, exploit, bypass, disable, or interfere with security, authentication, access controls, rate limits, storage paths, audit logs, or plan gates.
• Upload malware, credential harvesters, destructive scripts, unsafe SCORM packages, or content intended to disrupt the Service.
• Reverse engineer, scrape, overload, resell, sublicense, or commercially exploit the Service except as permitted by a written agreement.
• Misrepresent Service outputs as legal advice, government approval, audit assurance, certification, or independent verification by Ecodemy.
• Use the Service to send spam or unauthorized emails, portal invitations, reminders, or notifications.
• Submit sensitive personal information unless necessary for your lawful use of the Service and authorized by your organization.

We may investigate suspected violations and remove content, suspend features, throttle usage, disable links, restrict accounts, or terminate access where appropriate.

Our handling of personal information is governed by our Privacy Policy. If required for your use case, a separate data processing agreement or enterprise agreement may apply.

The Service may rely on third-party providers for hosting, authentication, database, storage, email delivery, billing, analytics, error monitoring, and related operations. Current application integrations may include Supabase, Stripe, Resend, PostHog, Vercel, and other service providers. Your use of payment features may also be subject to Stripe's terms and privacy practices.

You are responsible for configuring your workspace, user permissions, notifications, and supplier communications in a way that complies with your privacy, employment, procurement, contractual, and data-protection obligations.

Each party may receive non-public business, technical, supplier, employee, compliance, billing, or security information from the other party. The receiving party will use reasonable care to protect confidential information and will use it only for purposes permitted by these Terms or a written agreement.

Confidentiality obligations do not apply to information that is publicly available without breach, already known without restriction, independently developed, lawfully received from a third party, or required to be disclosed by law, provided the receiving party gives notice where legally permitted.

We and our licensors retain all rights in the Service, software, designs, workflows, templates, documentation, trademarks, analytics, improvements, and underlying technology, except for Customer Data.

You may use Service-generated exports, reports, templates, and certificates for your internal compliance, governance, training, supplier-management, procurement, filing, and reporting purposes, subject to these Terms and your plan. You may not remove proprietary notices, claim ownership of the Service itself, or use our name or marks in a way that implies endorsement without written permission.

If you provide suggestions, feedback, or ideas, you grant us a perpetual, irrevocable, worldwide, royalty-free right to use them without obligation or compensation.

We aim to provide a reliable Service, but we do not guarantee uninterrupted, error-free, or fully secure operation. The Service may be unavailable because of maintenance, upgrades, service-provider issues, network failures, security incidents, customer configuration problems, or events beyond our control.

Support availability, response times, onboarding help, managed services, and customer-success assistance may vary by plan or written agreement.

We may change these Terms from time to time. If changes are material, we will provide notice by posting an updated version, sending email, showing in-app notice, or another reasonable method. Continued use after the effective date of updated Terms means you accept the updated Terms.

To the maximum extent permitted by law, the Service and all outputs are provided "as is" and "as available", without warranties of any kind, whether express, implied, statutory, or otherwise.

We disclaim all warranties of merchantability, fitness for a particular purpose, title, non-infringement, accuracy, availability, security, and error-free operation. We do not warrant that the Service will identify every risk, produce a legally sufficient filing, satisfy a regulator, satisfy a procurement reviewer, prevent penalties, prevent missed deadlines, or ensure compliance with any law or contract.

We do not warrant that automated, rules-based, machine learning, artificial intelligence, or similar outputs will be complete, current, accurate, suitable for your organization, or free from omissions or unsupported assumptions.

To the maximum extent permitted by law, Ecodemy and its affiliates, officers, directors, employees, contractors, licensors, and service providers will not be liable for indirect, incidental, special, consequential, exemplary, punitive, or enhanced damages, or for lost profits, lost revenue, lost business, lost goodwill, lost data, business interruption, penalties, procurement losses, supplier disputes, failed filings, or compliance failures, even if advised of the possibility of those damages.

To the maximum extent permitted by law, our total aggregate liability arising out of or relating to the Service or these Terms will not exceed the amounts paid by Customer to Ecodemy for the Service in the twelve months before the event giving rise to the claim, or CAD $100 if Customer used only a free plan.

Some jurisdictions do not allow certain exclusions or limitations. In those jurisdictions, our liability is limited to the greatest extent permitted by law.

You will defend, indemnify, and hold harmless Ecodemy and its affiliates, officers, directors, employees, contractors, licensors, and service providers from and against claims, demands, proceedings, investigations, damages, liabilities, losses, reputational harm, costs, and expenses, including reasonable legal fees, arising out of or related to:

• Customer Data or content submitted by you, your users, suppliers, or invitees.
• Your use of Service outputs, reports, templates, filings, supplier responses, risk scores, procurement recommendations, or training records.
• Inaccuracies, omissions, outdated information, unsupported assumptions, or other issues in automated outputs where you rely on those outputs without appropriate independent review.
• Your actual or alleged breach of these Terms.
• Your violation of law, regulation, contract, privacy obligation, employment obligation, procurement rule, or third-party right.
• Your supplier, employee, contractor, customer, regulator, or auditor disputes.
• Regulatory investigations, government enforcement actions, class actions, procurement challenges, reporting challenges, or public complaints connected to your Customer Data, filings, disclosures, supplier decisions, or use of the Service.

We may assume control of the defense of any matter subject to indemnification, and you will cooperate with us.

You may stop using the Service at any time. Cancellation of a paid subscription stops future renewals but does not automatically delete your account, workspace, Customer Data, or payment obligations already incurred.

Where permitted by law, we reserve the right, in our sole discretion, to refuse service, reject registrations, decline subscriptions, discontinue providing the Service, or require additional review before providing or continuing access to any person or organization.

We may audit or investigate Customer accounts, workspaces, usage, submissions, communications, and related activity where we reasonably believe it is necessary to protect the Service, enforce these Terms, uphold plan standards, investigate misuse, comply with law, or address security, operational, legal, reputational, or service-integrity concerns.

We may suspend or terminate access if:

• You breach these Terms.
• Fees are overdue.
• Your use creates legal, security, operational, reputational, or service-integrity risk.
• We are required to do so by law or a service provider.
• The Service or a feature is discontinued.

After termination, your right to access the Service ends. We may retain or delete Customer Data according to our Privacy Policy, backup practices, legal obligations, and any separate written agreement. You should export or preserve needed records before cancelling or termination where available under your plan.

The Service may refer to government websites, filing portals, payment-provider portals, supplier websites, legal resources, or other third-party materials. Third-party sites and services are not controlled by Ecodemy. We are not responsible for their availability, accuracy, terms, privacy practices, submission requirements, or outcomes.

You are responsible for confirming the current government filing process, deadlines, forms, portal requirements, report publication requirements, and any changes to applicable law or guidance.

We are not obligated to immediately update templates, filing instructions, report formats, questionnaire mappings, or other Service materials following legislative, regulatory, policy, administrative, portal, or guidance changes. You are responsible for monitoring changes that affect your organization and updating submissions, reports, policies, and filings accordingly.

These Terms are governed by the laws of the Province of Ontario and the federal laws of Canada applicable in Ontario, without regard to conflict-of-laws principles.

The courts located in Ontario, Canada will have exclusive jurisdiction over disputes arising out of or relating to these Terms or the Service, unless a separate written agreement states otherwise or applicable law requires a different forum.

Nothing in these Terms creates any fiduciary, advisory, agency, partnership, employment, joint venture, or similar relationship between the parties.

These Terms, together with any order form, checkout terms, privacy policy, data processing agreement, enterprise agreement, or other written agreement that expressly references these Terms, form the entire agreement between you and Ecodemy regarding the Service.

If there is a conflict between these Terms and a signed written agreement, the signed written agreement controls for that Customer. If any provision is unenforceable, the remaining provisions remain in effect. You may not assign these Terms without our consent, except to a successor in connection with a merger, acquisition, corporate reorganization, or sale of substantially all assets. We may assign these Terms as part of a merger, acquisition, corporate reorganization, sale of assets, or by operation of law.

Our failure to enforce a provision is not a waiver. Sections that by their nature should survive will survive termination, including payment obligations, confidentiality, intellectual property, disclaimers, limitations of liability, indemnity, and dispute provisions.

You agree that electronic signatures, click-through acceptance, checkbox acceptance, account registration, checkout acceptance, continued access, or other electronic interactions may be used to form, accept, amend, and evidence agreements, subscriptions, orders, notices, consents, and records relating to the Service.

For questions about these Terms, contact Ecodemy Education Inc. at tim@ecodemy.ca, (519) 777-9241, or 126 Green St, Sarnia, Ontario, N7T 2K5.